ABOUT US

Urological Supplies, Inc. (USI) was founded on the principles of providing quality products, exceptional service and caring about those we interact with. We have over 10 years of experience providing male / female intermittent catheters and other urology supplies, including in-home customer education and support.

Our product education and delivery model is unique to our industry. We employ nurses and medical assistants specifically trained in urological care. They visit you in your home. Each care professional provides personalized education, products and support to ensure your lifestyle and health care needs are being attended to.

USI provides same day in-home delivery, customer

education and support in Florida - Savannah, Georgia - Charleston, South Carolina including surrounding areas. Overnight mail delivery is available to most other locations throughout the continental United States.

We received Exemplary Provider Accreditation by The Compliance Team, a national accreditation organization authorized by the federal government's Centers for Medicare and Medicaid Services. This accreditation certifies that we maintain the strictest standards of operation throughout our entire company.

We thank all of our existing customers and look forward to others that become part of the USI family.

Sincerely,

 

Bill and Larry

TheComplianceTeam_EP_badge_horiz_color_e
 

PRODUCTS / SERVICES

In-Home Product Education

 

One of our qualified health care professionals will visit you at your home. They will provide product samples, education and support.

 

We Listen, Teach, Share, Advocate and Provide Choices

Intermittent Catheters

We provide all male / female brands,

sizes and types of intermittent catheters

and related urology supplies.

 

 
Product Choice

Sometimes you and your physician may not know which

catheter is right for you. In this case, our care professional will provide additional education and leave other catheter samples for you to try that also comply with your prescription. 

 

Physician Updates

 

Our health care professionals provide updated urological care information to your urologist or prescribing physician.

Product Partners
 
BD-Bard, Cardinal, Coloplast, Convatec, Cure, 
Hollister, Lofric, McKesson, Medline,
MTG, Rusch

Customer Service

 

We provide 5 star service and support. We understand the importance that your supplies are readily available and delivered on-time.

Product Delivery

 

Most items are delivered same day or within

1-3 business days. We ensure you will not run out of supplies.

After Hours

 

During after hours, weekends and holidays; we are available through our on-call service.

 

Packaging

 

Most items are packed and shipped directly from our warehouse. This ensures everything is packed neat and secure. Your shipment should arrive complete and undamaged.

 

Billing

 

We offer worry-free billing to Medicare and other insurances. Our staff collects all necessary documentation and submits the insurance claims for you.

PHYSICIANS 

 

We Are More.

USI Offers More Than Intermittent Catheters

and Related Urology Supplies.

Our Care Professionals Also Provide Personalized In-Home...

Client Training and Education

Same-Day Weekend 

Holiday

Service

 

RESPOND

 Timely and Important

Client

Updates

EDUCATE

INFORM

We strive to keep your clients compliant, safe and happy.

Our program makes it more likely they will benefit from

fewer Emergency Room and Hospital Admissions.

We are your eyes and ears.

10

Years of Experience

6501

Satisfied Clients

7

15

Registered Nurses and

Medical Assistants

Employees

 

MEET OUR TEAM

Bill Stafford

President, Co-Owner

Director of Operations

Joye Bell

Office Manager

Ariana Clubb

Customer Intake Coordinator

Larry Vetter

Vice President, Co-Owner

Director of Business Development

Danielle Smith

Territory Manager, MA, BA

Southwest Florida

Mitchell Burke

Territory Manager, RN, BSN

West Coast & Central Florida

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Darlene Ramos

Customer Service Representative

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Jessica Olivares

Customer Service Representative

Position Available

Insurance Billing Specialist

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Reid Warbington

Product Shipping Manager

Angela Careccia

Territory Manager, RN, BSN

North Florida, Georgia and South Carolina

Blaire Sukotsky

Territory Representative, RN, BSN

Georgia and South Carolina

Emily Drake

Territory Representative, RN, BSN 

Central Florida

Brenda Pandoff

Care Coordinator, MA

Southwest Florida

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Yuni Garcia

Care Coordinator, RN

Southwest Florida

 

Customer Testimonials

 

"Larry was professional and very approachable. I felt confident and comfortable with him."

Susan M.

"USI has been my catheter provider for the past 2 + years and has always been timely in deliveries and follow-up phone calls. I am extremely pleased with their service."

George M.

"A great staff -

Couldn't ask for better

There are none better"

Thank you Guys,

Judith T.

" I couldn't  think of using another company for such a personal need. Your staff goes above and beyond for their patients in tough situations. Very professional group to work with."

Tom E.

CONTACT US

"The staff at USI has made what could have been a traumatic or at the very least uncomfortable situation, into a tolerable and very livable one."

Don A.

"Your help and understanding certainly made what was a difficult situation into any easy transition."

Thank you for your help,

Carl B.

"The person that came to our house was very helpful and polite. The products I settled on is to my needs and very helpful. I have been very satisfied with all aspects of being taken care of by the company and all."

Donald B

"All your staff are top notch!"

Lois B.

"Excellent compared to other companies I have done business with in the past"

Anthony S.

"We have been especially pleased with your service for almost 3 years. We would highly recommend USI to anybody and everybody!"

Linda W.

"I was much relieved and confident after discussion with your representatives that I could perform the functions required"

Russ O.

"Excellent service, people & products"

Can't be beat!!!"

August T.

"When you are first told you will have to use a catheter the rest of your life - it's scary. But USI took the fear out of it. From the first home visit to the monthly orders EVERYTHING is taken care of in a very professional, courteous and prompt manner. I highly recommend USI."

Susan M.

"Excellent service. We are happy to recommend USI!"

Tom J.

Bill was a life saver when I

first contacted him with my catheter requirements, he is creative

and flexible. USI's service has

always been excellent.

I wish all vendors were as great as USI."

Kent S.

"I was so pleased with the response time and the time given to

fully explain everything."

Anonymous

Larry:

 

I wanted to give you feedback on Brenda Pandoff, the Medical Assistant in charge of my case.

 

My doctor recently prescribed catheters as part of my recovery plan following a recent prostatectomy. He told me that the supplier would get in touch promptly and that I'd have my catheters quickly. Wow, was he right!  USI lists themselves as an exemplary provider; this is a well deserved description based on my interactions with Brenda and how quickly my product arrived.

 

I got a call from Brenda the day the prescription went through, she collected all the insurance information needed and we set up a meeting the following day. Brenda's phone etiquette was exemplary. She was polite, listened carefully, was at all times professional and I had a clear understanding of what to expect for the visit.

 

I got a call from Brenda on Tuesday, our meeting day, to confirm that she would be at my house at 1 PM, exactly the pre-arranged time. She came up from Ft Myers and, guess what, she actually arrived at 1pm --- since our addresses are not well marked she gave me a call and, voila!, there she was with a smile and polite introduction. 

 

She explained what she was going to need to show me various catheters and we set up easily in our living room. Once set up, Brenda efficiently went through what was to me a bewildering array of different catheters. She explained each one carefully. She answered every question I had. She explained the subtle differences among the various brands and why some patients might like one over another --- without appearing to push any one brand; the message being that patient preference is the clear driver.  She clearly explained the need to measure urine output pre and post catheterization and helped me better understand why it was so important. 

 

Brenda's comportment during our meeting was impeccably professional. She was well informed, knew her brands and exhibited excellent communication and listening skills. A little appreciated trait perhaps, but she was so patient and empathic. It is an understatement to say that one doesn't look forward to having to catheterize oneself. It was reassuring to have a person take the time to explain things thoroughly; I never felt rushed. I felt that Brenda had sufficient experience with a range of patients that she could relate well with what some of my anxieties were; this also helped reassure me and gave me a level of confidence higher than before her visit. I truly appreciated that.

 

When the explanations were done and I had no further questions, she simply said try out the samples and you'll quickly gravitate towards your top two preferred brands --- I'll call you Friday she said. Sure enough, she called Friday and I knew exactly what I wanted and why. Brenda took my information and told me when to expect the packages. Turned out, the delivery people were prompt with a Saturday afternoon delivery.

 

Your company, USI, advertises itself as an Exemplary Provider. The exemplary performance of employees such as Brenda is the backstop to the truth of that claim. As a person who spent nearly 30 years in senior management positions in the pharmaceutical R&D  and Medical Device fields, I am keenly aware of the value that people like Brenda add to an organization; you are fortunate she chooses to work for USI. I was both fortunate and grateful to have made her acquaintance and hope she continues as my contact.

 

Sincerely,

 

James R.

"Kindness and understanding

Great People

Everyone!"

Lee W.

"I dealt with this company

in person. They were very

professional and treated

me with dignity and respect.

They ask the right questions

and satisfied my needs."

Frank S.

"Helped with a difficulty that I experienced prior to USI- Very grateful."

Jack H.

"A great staff -

Couldn't ask for better

There are none better

Thank you Guys"

Judith T.

"Completely satisfied with response time, knowledge and professional service"

Anonymous

"Very courteous on phone. Excellent delivery time of order."

A++

Joseph S.